Training, Backups, Redundancy and Contingency Planning
At our location, we have multiple telephone trunks and redundant routing to answer your calls. If any one of them were to fail, the other stations would continue to operate.
Our staff is trained and competent. We know what to do and have years of experience. All operators pass through background screening and a structured training program.
All of our various computer and phone systems operate on battery back-up systems and in the event of a commercial power loss, we are able to run off the batteries for approximately 4 to 6 hours. If the power outage lasts more than one minute, we have an automatic transfer system to have a generator run the entire building.
We have centralized our equipment spares and have virtually every part on hand. All critical components from hard drives, voice-processing cards to entire computer shelves are covered.
We do "Disaster Planning" and have procedures and regular training in place to cover many different situations.
In addition to the technical capabilities above, our city has invested heavily in telecommunications and a fiber infrastructure. We are "wired" and we are connected. We have been told that the communications infrastructure in our city is second to none in North America. Your calls will get through!