Alternative Answers is a subsidiary of Northern Communication Services Inc.
The company was started in 1954 in Sudbury, Ontario as a message center using manual "cord-boards" to handle each call. Over time the business has grown through acquisitions and new ventures into one of Canada's finest businesses with branches in Sudbury, North Bay, Timmins, Bolton and Charleston, South Carolina, USA.
The company is owned 100% privately by a group of individuals. Within this group, there is significant financial strength and an intangible sense of pride of ownership. These individuals have continually driven the business to focus on customer satisfaction and the business has won numerous awards over the years. As we have added new services like VoIP 911 call routing, telematics and now, Crime Stoppers.
We have continued to focus on delivering innovative, high quality, customized services to our North America wide client base. Our people are highly trained, experienced and ready to do their utmost for our customers!
Alternative Answers, and its parent Northern Communications, has long been involved in the communities in which it operates. We support numerous charities, sports teams and community organizations. The ownership strongly believes in giving back. See our current list and you will agree!
Alternative Answers is a leading provider of call processing technology. This technology includes automated phone systems as well as a database driven call center.
At Alternative Answers, our technology platforms and our strategic business focus help drive our growth and enhance our level of customer service. Matched with our state-of-the-art systems and internet technologies, our service has survived the test of time.
Our phone systems are leading edge computer telephony based systems that include interactive voice response software and message broadcasting options. Our technology enables us to be as simple or as sophisticated as needed.
With support services from third party suppliers like TipSoft Software and a dedicated in house IT team Alternative Answers has been able to maintain the 24/7/365 requirement of the call center industry by moving forward with leading edge technology.
Alternative Answers takes business continuity seriously and much of it's technology with a 911 center for a 911 level of redundancy.